Shipping policy
We ship worldwide with our logistics partner DHL.
If your country isn’t available at checkout, feel free to contact us at support@kyo.com.
Processing & Delivery Times
All orders are processed the same business day if placed before 12 PM Central European Time (CET), otherwise they are processed within 1 business day after payment. Estimated delivery times:
| Region | Shipping Method | Delivery Time |
|---|---|---|
| Germany | DHL | 5–8 business days |
| EU countries | DHL | 6–10 business days |
| Switzerland | DHL | 7–10 business days |
| Worldwide (e.g. USA) | DHL | 6–10 business days |
Final shipping costs are calculated at checkout.
Duties & Import Taxes
No hidden fees.
We cover all customs duties and import taxes for you.
There are no additional charges upon delivery, no matter your location.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to follow your shipment in real time.
Returns & Exchanges
Return Period
You may return your order within 14 days of receiving it.
Refunds
After receiving and inspecting your return, we will process your refund within 10 business days.
Return Shipping Costs
As a small growing brand, we currently can’t cover return shipping costs yet.
A return fee of €3.90 will be deducted from your refund.
We’re working hard to offer free returns in the future — because we truly want to give that back to our customers. ❤️
Return Address
Email us at support@kyoactive.com for return requests or log in to your customer account.