Help Center

We want you to love your purchase. If something doesn’t fit or feel right, you can easily return your items through your customer account.

How it works:

• Log in to your customer account and select the order you wish to return.
• Submit your return request directly there — it’s quick and hassle-free.
• Returns accepted within 14 days of receiving your order.
• Items must be unwashed and in original packaging.
  
  

Return Addresses

Please note that the return address depends on the origin country of your order.

Europe Return Address:

• KYO HOLDING GMBH
  Hammerbrookstr 84
  20097 Hamburg 
  Germany

Rest of the World Return Address (China):

Important: Please use the English address for your shipping label and customs declaration. The Chinese address is necessary for the local courier service in China.

English Address (for Shipping Label):
Unit 1002, 10th Floor, Building B3,
Kida Industrial Park, 32 Xiangxing Road,
Gonghe Village, Bao'an District,
Shenzhen City, Guangdong Province,
CHINA

Chinese Address (for Local Courier Reference):
广东省深圳市宝安区共和村向兴路32号基达利工业园B3栋10楼1002仓库

Refunds

• Once we receive your return, we’ll inspect it within 5 business days.
• Refunds are issued to the original payment method.
  
  

Questions?

Contact our support team at support@kyoactive.com.

All international and local payment methods are accepted.

Check the size guide directly on the product page for the perfect fit.